jigames Privacy Policy

This Privacy Policy is published by jigames ("jigames," "we," "us," or "our"), the operator of the online gaming platform accessible at jigames.org (the "Platform"). jigames operates under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is fully subject to the data privacy laws of the Republic of the Philippines.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jigames acts as the personal information controller with respect to the personal data of all registered players and visitors to the jigames Platform.

This Privacy Policy applies to all personal information collected by jigames through the Platform, including via the website, any mobile-optimised version, live chat support, email correspondence, KYC document submission, and any other channel through which you interact with jigames.

jigames collects personal information that is necessary for the operation of your account, the delivery of gaming services, compliance with regulatory obligations, and the improvement of platform performance. The categories of personal data we collect are as follows:

Registration & Identity Data

When you create a jigames account, we collect your full legal name, date of birth, nationality, gender, residential address (including city, province, and postal code), email address, and mobile phone number. This information is required to verify your identity, confirm your eligibility to use the Platform, and fulfill PAGCOR-mandated player registration requirements.

Know Your Customer (KYC) Documents

To comply with anti-money laundering (AML) regulations and PAGCOR compliance requirements, jigames may request government-issued identity documents such as a Philippine National ID, passport, driver's licence, SSS/GSIS ID, or other PAGCOR-accepted forms of identification. We may also request proof of address and proof of payment method ownership.

Financial & Transaction Data

We collect records of all deposits, withdrawals, bonuses, and gaming transactions conducted through your jigames account. This includes transaction amounts in Philippine Peso (₱), timestamps, payment method references (e.g., GCash mobile number, BPI/BDO account reference, card last four digits), and transaction statuses.

Gaming Activity Data

jigames records your game history, wager amounts, win/loss records, session durations, and responsible gaming tool usage (such as deposit limits and self-exclusion requests). This data is used for regulatory reporting, fraud detection, dispute resolution, and to improve your personalised gaming experience.

Technical & Device Data

When you access the jigames Platform, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and session activity logs. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

Communication Data

We retain records of your communications with the jigames support team, including live chat transcripts, email correspondence, and any feedback or complaints you submit. These records are kept for quality assurance, dispute resolution, and training purposes.

jigames uses the personal data we collect for the following purposes, all of which are directly connected to the lawful operation of the Platform and the provision of gaming services to Filipino players:

• Account Management: To create and maintain your jigames player account, verify your identity, manage your preferences, and provide access to the Platform's features and games.
• Payment Processing: To process your deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, and Mastercard, and to maintain an accurate record of all financial transactions.
• Regulatory Compliance: To fulfil jigames's obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA) of the Philippines, the Data Privacy Act of 2012, and all other applicable Philippine laws and regulations.
• Fraud Prevention & Security: To monitor account activity for signs of fraudulent behaviour, unauthorised access, bonus abuse, multi-accounting, and other prohibited conduct as defined in the jigames Terms & Conditions.
• Responsible Gaming: To administer and monitor deposit limits, self-exclusion requests, session reminders, and other responsible gaming tools in accordance with PAGCOR responsible gaming guidelines.
• Customer Support: To respond to your enquiries, resolve disputes, and deliver effective support through the jigames live chat service and email support channels.
• Platform Improvement: To analyse usage patterns, game performance, and player behaviour in aggregate and anonymised form to improve the quality and reliability of the jigames Platform.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal approvals, account security alerts) and, where you have opted in, promotional communications about jigames offers and new game releases.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jigames processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and jigames — specifically, the jigames Terms & Conditions that you agreed to upon registration. This covers account management, payment processing, game delivery, and customer support.
• Legal Obligation: Processing that is required for jigames to comply with applicable Philippine law, including PAGCOR licensing conditions, AML reporting obligations, and age verification requirements under applicable gaming regulations.
• Legitimate Interests: Processing carried out for the legitimate interests of jigames, including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where jigames relies on your consent as the basis for processing — for example, for the sending of marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You may manage your communication preferences through your account settings or by contacting support.

The jigames Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and collect anonymised usage analytics. A cookie is a small text file placed on your device by the Platform when you visit or log in.

Types of Cookies Used

• Essential Cookies: These are strictly necessary for the Platform to function correctly. They maintain your login session, remember your language preference, and ensure that game sessions remain stable. These cookies cannot be disabled without affecting core Platform functionality.
• Analytics Cookies: These cookies allow jigames to understand how players use the Platform — which pages are visited most frequently, where players spend time, and how navigation flows work. All analytics data is aggregated and anonymised. jigames uses first-party analytics only.
• Functionality Cookies: These remember your preferences (such as display settings and responsible gaming tool configurations) to personalise your experience on return visits.
• Security Cookies: These support jigames's fraud detection and account security systems by tracking session integrity and flagging unusual access patterns.

You may control cookie settings through your browser's privacy preferences. Note that disabling essential cookies will impair your ability to use the jigames Platform. jigames does not use third-party advertising cookies or cross-site tracking cookies.

jigames does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Regulatory Authorities: jigames is required to share player data with PAGCOR and other competent Philippine government agencies (including the AMLC — Anti-Money Laundering Council) where required by law, by court order, or by a valid regulatory direction.
• Payment Service Providers: We share transaction-specific information with payment processors including GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, and Mastercard solely for the purpose of processing your deposits and withdrawals.
• Game Content Providers: Where jigames integrates games from licensed third-party game studios or live dealer providers, limited session and account data may be shared with those providers to facilitate gameplay. All such providers are contractually bound to process this data only for game delivery purposes.
• KYC & Identity Verification Providers: jigames may use third-party identity verification services to assist with KYC document authentication. These providers process identity data under strict confidentiality obligations and in compliance with the Data Privacy Act.
• Technology Infrastructure Providers: jigames uses cloud infrastructure and hosting services to operate the Platform. Data stored on these systems is protected by encryption and access controls, and providers are bound by data processing agreements.
• Professional Advisers: In limited circumstances, jigames may share information with legal counsel, auditors, or compliance consultants where such disclosure is necessary for the conduct of their professional services.

In every case where jigames shares personal data with a third party, we ensure that appropriate contractual protections are in place and that the recipient is bound by data protection obligations no less stringent than those applied by jigames itself.

jigames retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your account in active status, and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, jigames will securely delete or anonymise the relevant personal data in accordance with the NPC's guidelines on personal data disposal.

jigames implements a comprehensive set of technical, organisational, and physical security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes, but is not limited to, the following:

• Encryption in Transit: All data transmitted between your device and jigames servers is encrypted using TLS 1.2 or higher. The jigames Platform enforces HTTPS across all pages and connections.
• Encryption at Rest: Sensitive data fields including KYC documents, payment references, and identity data are stored in encrypted form using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data held by jigames is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data are required to complete data privacy training and are bound by confidentiality obligations.
• Two-Factor Authentication: Player accounts are protected by two-factor authentication options. jigames internal systems that process personal data require multi-factor authentication for all staff access.
• Intrusion Detection: jigames operates continuous automated monitoring systems to detect and respond to potential security incidents, including brute-force attacks, unusual login patterns, and data exfiltration attempts.
• Regular Security Audits: The jigames Platform undergoes regular internal and third-party security assessments to identify and remediate vulnerabilities.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by jigames. These rights may be exercised by contacting the jigames Data Protection Officer at the details set out in Section 14 of this Policy.

• Right to Be Informed: You have the right to be informed about what personal data jigames collects about you, the purposes for which it is processed, and your rights as a data subject. This Privacy Policy serves as the primary vehicle for fulfilling this obligation.
• Right of Access: You have the right to request a copy of the personal data jigames holds about you, along with information about how it is being processed. jigames will respond to verified access requests within 30 calendar days.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held by jigames. Minor corrections (e.g., phone number updates) may be made directly through your account settings; corrections to identity data may require document verification.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to jigames's legal and regulatory obligations — for example, transaction records and KYC documents must be retained for the periods specified in Section 7 regardless of an erasure request.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though jigames may continue processing where compelling legitimate grounds exist.
• Right to Data Portability: Where technically feasible and legally permissible, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe that jigames has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The jigames Platform is strictly intended for players who are 21 years of age or older, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. jigames does not knowingly collect personal data from any person under the age of 21.

If jigames becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, return any deposits made (with all winnings forfeited), and securely delete the personal data of the underage individual, except where retention is required to comply with AML or regulatory reporting obligations.

If you are a parent or guardian and believe that your child has registered on the jigames Platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.

As an online gaming platform, jigames may use technology infrastructure providers and game content providers whose servers are located outside of the Republic of the Philippines. Where personal data is transferred to a country outside the Philippines, jigames ensures that such transfers are conducted in accordance with the requirements of the Data Privacy Act of 2012 and the National Privacy Commission's guidelines on cross-border data transfers.

Specifically, jigames takes the following measures to protect personal data transferred outside the Philippines:

• Entering into data processing agreements with all cross-border recipients that require them to maintain data protection standards equivalent to those required under Philippine law;
• Conducting privacy impact assessments where cross-border transfers involve sensitive personal information;
• Transferring data only to recipients in countries that the NPC has determined provide an adequate level of data protection, or where appropriate contractual safeguards are in place.

jigames will never transfer your personal data to a third country solely for the purpose of evading Philippine data privacy law or avoiding your rights as a data subject under the Data Privacy Act of 2012.

The jigames Platform may contain references to third-party services such as payment gateways (e.g., GCash, PayMaya) that operate on their own separate platforms and are governed by their own independent privacy policies. When you interact with these third-party services — for example, when completing a GCash deposit — you will be directed to their platform, and your use of that platform is subject to their privacy policy, not this one.

jigames is not responsible for the privacy practices or content of any third-party platform. We encourage you to review the privacy policies of any third-party service you use in connection with your jigames account.

jigames reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, or our data processing practices. When we make material changes to this Policy, we will notify registered players via email or via an in-platform notification at least 7 calendar days prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Privacy Policy will always reflect the date of the most recent revision. Your continued use of the jigames Platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms.

If you do not agree with any changes to this Privacy Policy, you should discontinue your use of the Platform and may request account closure by contacting the jigames support team at [email protected]. Account closure requests are subject to the data retention periods set out in Section 7 of this Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to jigames's handling of your personal data, you may contact the jigames Data Protection Officer through the following channels:

• Email: [email protected] (subject line: "Privacy / DPO Enquiry")
• Live Chat: Available 24/7 through the jigames Platform
• Support Hours: 24 hours a day, 7 days a week, Philippine Standard Time (UTC+8)

If you are not satisfied with jigames's response to your privacy enquiry or data subject rights request, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at www.privacy.gov.ph.